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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refund and Returns Policy

Last Updated: [Date]

Thank you for shopping at AdigiShop.com. We value your satisfaction and are committed to providing a fair and transparent refund and returns process. This policy applies to both digital and physical products purchased from AdigiShop.com.

1. Physical Products

Returns

• Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Some items may not be eligible for return due to hygiene or other restrictions (such as personalized items).
• Return Period: You have [X] days from the date of receipt to request a return.
• Process: To initiate a return, please contact our customer support at [Your Email Address] with your order number and reason for return. We will provide you with instructions on how to proceed.

Refunds

• Eligibility: Once we receive your returned item and inspect it, we will notify you of the status of your refund. Approved refunds will be issued back to your original payment method.
• Non-Refundable Items: Shipping costs are non-refundable. You will be responsible for covering return shipping costs unless the item was defective or incorrect.
• Processing Time: Refunds will be processed within [X] business days after we receive and inspect the returned item.

2. Digital Products

Refunds for Digital Products

• Eligibility: Due to the nature of digital products, all sales are final, and refunds are generally not provided. However, if there is an issue with the digital product, such as a technical error or compatibility issue, please contact us at [Your Email Address], and we will work with you to resolve it.
• Exceptions: If you encounter significant technical difficulties accessing or using a digital product, please reach out to us within [X] days of purchase. In certain cases, and at our discretion, we may offer a replacement, store credit, or refund.

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within [X] days of receiving your order with photos of the issue and your order number. We will arrange for a replacement, repair, or refund, as applicable.

4. Exchanges

If you would like to exchange a physical product for a different size, color, or item, please contact us within [X] days of receipt. Exchanges will be accepted based on availability. Return shipping costs are the responsibility of the customer unless the exchange is due to a defect or error on our part.

5. Contact Us

If you have any questions or need assistance with your refund or return, please contact us:

Email: [Your Email Address]
Address: [Your Business Address]
Phone: [Your Contact Number]